Reference

How bwg288 Handles Your Personal Data

This page explains what data we collect when you use your account, how we store it, and what rights you have over it.

Account data kept secureWallet details handled with careYour rights, clearly statedIndonesia-accessible policyContact us to request changes
bwg288 How bwg288 Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Retention, and Account Security

We apply security measures to protect your account data from unauthorised access. Your session is encrypted in transit, and your wallet credentials — whether linked to DANA, GoPay, or OVO — are never stored in plain text on our systems. Here is how we handle the main areas of your data.

Cookies and Session Tracking

We use session cookies to keep you logged in during your visit. These expire when you close the browser. Persistent cookies help recall your preferences across sessions until cleared.

Data Retention Period

We keep your account data for as long as your account is active and for a reasonable period afterward, in line with applicable regulations. You can request deletion where permitted by law.

Who Can Access Your Data

Access to your personal data inside our systems is restricted to authorised staff only. Payment processors like DANA, OVO, and GoPay receive only what is needed to complete your transaction.

Requesting Changes or Corrections

You can request a correction to any inaccurate account data by contacting support via live chat or email. Verify your identity first using your registered wallet or account credentials.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, you can reach our support team directly. We aim to respond to all privacy-related requests as promptly as our queue allows. Your request will be handled by a real person, not an automated reply.

Team online

Live Chat

Open the chat icon in your account dashboard to speak with our support team about any data or privacy question tied to your account.

Email Support

Send your data request or privacy concern to our support email address listed in your account settings. Include your registered wallet for verification.

Account Help Page

Log into your account and head to the Help section to find the privacy request form. Verify your identity with your registered OVO or DANA wallet.

Your Questions About Our Privacy Policy

These are the questions we hear most often about how we handle your data. If you do not find your answer here, contact our support team directly through live chat or the in-account help form.

We collect your name, contact details, and the wallet ID you use — DANA, OVO, or GoPay. We also log your device type and session activity to keep your account secure.

We do not sell your data. We share payment details only with your chosen wallet provider — DANA, OVO, or GoPay — strictly to process your transactions. No other sharing occurs without your consent.

We retain your data for as long as your account is active, plus a reasonable period afterward as required by applicable regulations. You can request deletion where local law permits.

Yes. Contact our support team via live chat or email, verify your identity using your registered wallet, and we will provide a copy or correct any inaccurate information we hold.

We use session cookies to keep you logged in and persistent cookies to remember your preferences. You can clear or block cookies in your browser settings at any time without losing your account.

Your wallet credentials are never stored in plain text. Data passed to DANA, OVO, and GoPay is encrypted in transit and handled in line with each provider's own security standards.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.